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| HOME | PRODUCTS | OFFERS | OUR COMPANY | CONTACT US | FAQ |
| Shipping and Handeling and Returns | |
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| A-How Much do you charge for shipping and handeling? | |
| * Standard Shipping: $5.00 (in-stock items are expected to arrive within 4-7 business days) * Priority Mail: starts at $6.00 (in-stock items are expected to arrive within 3-5 business days) * UPS 3 Day Select: starts at $9.00 (in-stock items are expected to arrive in 4 business days) * UPS Two Day Air: starts at $22.00 (in-stock items are expected to arrive in 3 business day) These are minimum shipping & handling charges. The weight or distance of the shipping may cause shipping costs to exceed these rates. Your actual shipping charges will be reflected during checkout. * Standard Shipping is a flat rate of $5 for orders within the U.S. and may ship via either USPS or UPS. U.S. customers will enjoy shipping to all 50 United States, A.P.O. and F.P.O. addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), rural routes and P.O. Box addresses. In stock items will usually arrive in 4 to 7 business days. If you require a certain carrier, please see other shipping options offered above or call us at 1(888)273-8121 for assistance. Shipping fees are not refundable. To estimate your delivery date of in-stock items, please add one business day to the above delivery times. For example, if you order an in-stock item by noon Monday-Friday and choose UPS 3 Day Select, you will receive your item in 4 business days. Please note UPS does not deliver on weekends. |
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| How can I track my order? | |
| Once your order is shipped, you will be sent an email confirmation. If you shipped via UPS, your email will contain a tracking number you may use to track your order. You can then track your order from the members only pageand use your tracking number on UPS or USPS. |
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| How do I return something? | |
| You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a Store Credit or an exchange, and allow ten business days for your return or exchange to be processed. We will notify you via e-mail of your Store Credit once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable. SHIP TO: yourSILHOUETTElight.com Returns Center 1602 Alton road Suite 473 Miami Beach, FL 33139 email: support@yourSILHOUETTElight.com Tel: 1 305 897-5407 |
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| SILHOUETTElight.com Return Policy | |
| Our 100% guarantee ensures that every item you purchase at Sigter meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 20 days for an exchange or Store Credit. Credits or charges due will be issued to the original credit card. There is not returns, exchange or credit on underware and Thongs products Please note that all exchanges are processed as a return and then issued as a new order. Returns for refund after 20 days will result in an online store credit. Please allow ten (10) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable. |
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| When will my order be Ship? | |
| Sigter.com usually ships in stock items in one to two business days, excluding holidays. It is important to remember these dates and times are in effect for in stock items only. |
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| About yourSILHOUETTElight.com |
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| Privacy Policy |
| We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect. |